Refund Policy
Refund Policy – Zavex
At Zavex, we aim to provide you with a smooth and risk-free shopping experience. If you're not fully satisfied with your purchase, here’s our return and refund policy.
1. Return Period
You have 14 days from the date of delivery to request a return.
2. Return Eligibility Conditions
To be eligible for a refund, your item must meet the following conditions:
- The product must be unused and unopened (sealed packaging intact).
- It must be returned in its original condition, with all accessories and in its original packaging.
- Sale or limited edition items are non-refundable, unless proven defective.
3. Return Procedure
- Contact our customer service at contact@zavex.org with your order number and reason for return.
- Wait for our confirmation and the return address.
- Send the item back using a tracked shipping method.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
4. Return Shipping Fees
Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
Zavex is not responsible for returned parcels lost in transit. We highly recommend using tracked delivery.
5. Refunds
Once your return is approved, the refund will be issued via the original payment method.
Processing time may take 5 to 10 business days depending on your bank.
6. Defective Products or Order Errors
If you receive a defective item or an incorrect order, contact us within 72 hours of delivery with photos of the issue. We will offer a replacement or a full refund.
7. Order Cancellation
Orders can only be canceled if they have not yet been shipped. Please contact us as soon as possible.
Once shipped, the order can no longer be canceled and must go through the standard return process.
8. Contact
If you have any questions regarding our refund policy, feel free to reach us at: contact@zavex.org
Thank you for shopping with Zavex.