FAQ
FAQ – Zavex
Welcome to our FAQ section! Find here the answers to the most frequently asked questions about Zavex and our services.
1. Orders & Payment
Q: What payment methods do you accept?
We accept payments by credit/debit cards (Visa, Mastercard, American Express) and through the secure payment solutions available on our website.
Q: Can I modify or cancel my order after placing it?
We process orders quickly. If your order hasn’t been shipped yet, please contact us immediately at contact@zavex.org to check if changes or cancellation are possible.
Q: How do I know if my order was successfully placed?
You will receive a confirmation email with your order details after completing your purchase.
2. Shipping & Delivery
Q: What are your delivery times?
Delivery times vary depending on destination:
- France: 5 to 10 business days
- Europe: 7 to 14 business days
- International: 10 to 21 business days
Q: How can I track my order?
Once your order has been shipped, a tracking number will be emailed to you so you can follow your package in real time.
Q: What if my package is lost or damaged?
If your package is lost or arrives damaged, contact us as soon as possible at contact@zavex.org and include photos if needed.
3. Returns & Refunds
Q: Can I return a product?
Yes, you have 14 days from the delivery date to return any unused item in its original packaging.
Q: Are return shipping costs covered?
Return shipping costs are your responsibility, unless the return is due to our error or a defective item.
Q: When will I receive my refund?
Once the return is approved, your refund will be processed within 14 days via the original payment method.
4. Products & Safety
Q: Are your products tested on animals?
No, all our products are cruelty-free and meet ethical and environmental standards.
Q: How can I get personalized advice about your products?
Contact us at contact@zavex.org and our team will be happy to assist you.
5. Contact & Customer Support
Q: How can I contact you?
You can reach us at contact@zavex.org for any questions or assistance.
Thank you for trusting Zavex!