Shipping Policy
Shipping Policy – Zavex
We are committed to shipping your orders quickly and efficiently to ensure your satisfaction. Here’s everything you need to know about our shipping policy.
1. Order Processing
All orders are processed within 2 to 3 business days after payment confirmation.
You will receive a shipping confirmation email with a tracking number once your order is dispatched.
2. Delivery Times
Delivery times depend on your destination:
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France: 5 to 10 business days
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Europe: 7 to 14 business days
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International: 10 to 21 business days
These times are estimates and may vary due to exceptional circumstances (weather, customs, etc.).
3. Shipping Fees
Shipping costs are automatically calculated at checkout based on weight, size, and destination.
Free shipping may be offered on selected orders or over a certain amount. Check our current offers.
4. Carriers
We partner with trusted carriers such as Colissimo, Chronopost, DHL, and UPS to ensure quality service.
5. Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number. You can also track your order via the "Track My Order" page on our website.
6. Delivery Issues
If you encounter a delay or issue:
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Check your tracking link.
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Contact us at contact@zavex.org with your order number.
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If the parcel is lost or damaged, we’ll investigate and offer a suitable solution (replacement or refund).
7. International Shipping & Customs
International customers are responsible for any customs duties or taxes imposed by their country. Zavex cannot predict or control these charges.
8. Address Changes & Cancellations
Make sure your delivery address is correct before placing your order.
Address changes after confirmation are not guaranteed.
Cancellations are only possible before the order has shipped.
9. Contact
For any shipping-related questions, contact our customer service at: contact@zavex.org
Thank you for choosing Zavex!